Refunds, returns & policies
Our refund and return policy, the no-break string guarantee, warranties, and answers to a few common questions.
Refunds & returns
Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we can't offer a refund or exchange.
To be eligible for a return, your item must be unused, unopened, in the same condition you received it, and in its original packaging. We need a receipt or proof of purchase to complete your return.
Refunds
Once your return is received and inspected, we'll issue a refund or store credit for the original amount of the returned item.
- Rackets. Unused factory pre-strung rackets may be refunded. New rackets that weren't factory strung and have since been strung (by us or anyone else) can't be returned. Please make good use of our demo rackets before you buy.
- Strings. We can't refund strings or restringing services. See our no-break guarantee below for the string warranty.
- Shoes. Shoes must be unworn and in the original box and packaging.
- Shuttles. Shuttles must be unopened and unused (if not factory sealed). If your shuttles aren't lasting as long as you'd expect, see the FAQ on shuttle hydration below.
Exchanges
We only replace items that are defective or damaged and brought to our attention within 30 days of purchase.
No-break guarantee
On all custom string jobs (factory pre-strung rackets not included), we offer a 30-day no-break guarantee. If your custom strings break within this window, we'll restring your racket with the same string for free.
- Valid once per paid string job, and only for tensions under the racket's maximum specified tension.
- Only valid for strings bought through us. "Bring your own string" isn't covered.
- The broken strings must still be on the racket for inspection, though you may cut broken strings to relieve tension on the frame.
- Covers defects in the string or string job only. It doesn't cover intentional breakage or cutting, evidence of playing outdoors, mishits (which cause most premature string breaks), or racket collisions.
Warranty
We sell Victor and Hundred rackets. Manufacturer warranties cover manufacturing defects only. They don't cover impact damage (racket clashes, floor or wall hits), over-tensioning, or string breakage.
- Victor. All Victor rackets come with Victor's 1-year warranty on manufacturing defects. Warranty claims are between you and Victor, through their warranty submission site.
- Hundred. All Hundred rackets bought from us come with a 1-year warranty on manufacturing defects. Through our agreement with Hundred North America, we handle Hundred warranty service directly: contact us with your proof of purchase and photos of the damage, and we'll take it from there.
Used equipment
Used gear in our shop is listed for local sellers and isn't sold or guaranteed by us. See our used equipment policies.
Frequently asked questions
Why and how should I hydrate feather shuttles?
Feather shuttles should be hydrated at least 24 hours before play to make them more durable. We recommend one of two methods:
- Open both ends of the tube and hold it over a concentrated steam source (for example, a boiling kettle) until you see steam coming out the far end. Quickly seal both ends.
- Or get a Humidome, which keeps your shuttles hydrated all the time so you don't have to remember the day before you play!
Why don't you sell Yonex rackets?
Yonex requires a physical storefront to be an official retailer. We understand why, for quality and image, but given badminton's status here in Arizona, that's a high bar. Our partner Victor has the same storefront requirement, but we've worked hard to build a solid relationship with their North American distributor in Canada. They took the time to research badminton in Arizona, agreed that a physical storefront would be impractical, and let us become an official retailer without one so we can grow the sport responsibly here. We also carry Hundred, so you have two great brands to choose from.
I've never heard of Ashaway, Victor or Hundred. Are they any good?
The short answer is a resounding yes. I've used Ashaway strings for years, and almost every player I've met who has used Ashaway feels it's at least as good as Yonex, with most saying it's better. Yonex is the undisputed king of badminton rackets, but other global brands like Victor are also exceptionally good. Victor rackets are extremely popular in Europe and Asia, have been used by world champions, and are used by the Danish and Malaysian national teams (two of the best in the world). Victor's quality for the price is exceptional, and their shuttles, shoes, bags and apparel are excellent too.
Hundred is a newer brand from India that makes rackets, strings, shoes and bags. Their rackets are endorsed by former men's singles world No. 1 Srikanth Kidambi, and they offer modern designs at a great value.
Still have a question? Contact us.